Home>refund_renewal_policy

The Refund and Renewal Policy for MeSign Products

1. Providing high-quality products and services to users is the consistent commitment of MeSign Technology. The following refund policy of MeSign products is specifically formulated below:

  1. (1) Starter Edition service:We provide 100% unconditional order cancellation and payment refund within 7 days from the date the user ordered if user do not use the signing times, but we do not offer refund after 7 days from the date that the user ordered.
  2. (2) Pro Edition service: We provide 100% unconditional order cancellation and payment refund within 7 days from the date the user ordered, but we do not offer refund after 7 days from the date that the user ordered. After a successful refund, the system will automatically revoke the PDF signing certificates that have been issued to the user, and the signed documents cannot be guaranteed to be displayed the signature information normally.
  3. (3) API Edition service: We provide 100% unconditional order cancellation and payment refund within 7 days from the date the user ordered if user do not use the API call times, but we do not offer refund after 7 days from the date that the user ordered. After a successful refund, the system will automatically revoke the PDF signing certificate, and the signed documents cannot be guaranteed to be displayed the signature information normally.
  4. (4) Hardware products: warranty for one year, after one year, maintenance costs will be charged according to the situation, and after-sales service will be provided for life.
  5. (5) Software products: Free upgrades within one-year, upgrade costs will be charged after one year, and after-sales service will be provided for life.

If the user wants to cancel the order and get the payment refund within 7 days after purchasing the products and services, please log in to the MeSign account to cancel the order. The system will automatically notify our Financial Team to process the refund within three working days.

2. The Renewal Policy for MeSign Products and Services：

If users renew the services within the validity period, they will enjoy a 20% off discount, and after the expiration, there will be no discount. All services cannot be used after they expires.